Convention Recap | March 2026
The glass is always clearer on the other side of a great convention. After a weekend packed with innovation, camaraderie, and milestone achievements, the SuperGlass Convention 2026 has officially closed its doors — and left the entire franchise network looking toward the future with renewed focus and energy. From record-breaking attendance to groundbreaking advances in resin technology and ADAS calibration, this year’s gathering set a benchmark that will shape the industry for years to come.
What makes the SuperGlass Convention more than just an industry trade show is its spirit. Year after year, franchise owners, technicians, and operators travel from across the country — and beyond — not just to learn new techniques, but to be part of something bigger. As Nashville franchisee Pam Dockery put it after the weekend wrapped: “Thank you SuperGlass for allowing my family to sit at the family dinner table this weekend. It was amazing.”
How the Weekend Unfolded
The convention kicked off Friday evening with a high-energy Welcome Party designed to shake off the stress of the road. Attendees picked up their exclusive Goodie Bags and dove straight into a round of SuperGlass Jeopardy — an industry trivia competition that blended laughs with a little friendly rivalry and the chance to snag some early prizes before the weekend’s deeper sessions began.
Saturday was the heart of the event. The morning opened with a “State of the Union” style address giving the network a clear-eyed look at where the business stands and where it’s headed, followed by a comprehensive walkthrough of the brand-new mysuperglass.com digital platform. Collaborative Round Table sessions let franchise owners roll up their sleeves and dig into the nuts and bolts of running a successful route — from managing Hertz accounts and QuickBooks to mastering long crack repair on live glass.
The afternoon shifted into “Recess,” a hands-on block where the latest tools and equipment took center stage, giving everyone the chance to test new developments in a real-world setting. Saturday wrapped with a celebratory Awards Ceremony and the traditional group photo, honoring the hard work and outstanding performance of the past year.
For those staying through Sunday, the focus turned to specialized mastery with an advanced Scratch Removal Training session, capped off by a VIP Speedway Tour — a behind-the-scenes look at world-class racing that served as a fitting metaphor for a franchise system built on speed, precision, and performance.
Innovation in the Spotlight
Beyond the community and camaraderie, the 2026 convention was defined by real technological momentum. Attendees explored next-generation resin technologies and breakthroughs in ADAS (Advanced Driver Assistance Systems) calibration — two areas rapidly reshaping what’s possible in the windshield repair industry. The new mysuperglass.com platform also drew significant attention, promising to streamline operations and strengthen the franchisee experience across the entire network.
Celebrating the Best of the Network: 2026 Award Winners
The Awards Ceremony was one of the weekend’s most memorable moments, recognizing the individuals and teams who exemplify the SuperGlass standard.
Rookie of the Year — Peter Jakubowski: A retired New York EMT with over 20 years of service — including responding during 9/11 — Peter brought a career’s worth of discipline to his new path in automotive glass. Since taking over an established route, he seamlessly maintained sales, protected key customer relationships, and was already thinking ahead by hiring his first employee and attending the national convention in his very first year.
Employee of the Year — LeTrévyen King (SuperGlass Houston): Since joining the Houston team in October 2025, LeTrévyen has set himself apart through a unique background in glass blowing that gives him an intuitive mastery of the material. Beyond his technical artistry, he consistently creates engaging content to promote the brand and support his colleagues — all while managing a busy route and supporting a young family.
Mr./Mrs. Customer Service Award — Sydrena Coleman (SuperGlass Nashville): Sydrena treats every customer concern as a top priority and has expanded her skills into scratch removal to deliver an even higher level of service. She’s also become a morale cornerstone for the organization through her beloved “Daily Dose of SuperGlass” voice memos — field insights delivered with warmth, humor, and a contagious positivity.
Highest Sales & Franchise of the Year – West — Quinton Anderson & Christelle van Rensburg (SuperGlass Phoenix, AZ): The Phoenix franchise earned both top honors by pairing exceptional operational discipline with a genuine people-first philosophy. Their systems are so effective that two of SuperGlass’s largest national accounts requested their operations manuals to train their own internal teams. They were also instrumental in rebuilding the company’s national relationship with Hertz — and through it all, remained remarkably humble, crediting the SuperGlass system.
Johnny Appleseed Award — Cindy & Randy Johnston (Crossville, Sevierville & Birmingham): This duo demonstrated extraordinary entrepreneurial spirit by successfully expanding into multiple non-contiguous territories while navigating significant personal challenges. Their resilience and big-picture vision earned them this recognition for planting new seeds of growth across multiple markets simultaneously.
Woman of the Year – West — Cecilia Lilley (SuperGlass Los Angeles): A true expert in complex scratch removal, Cecilia is known for her fearless approach to challenging repairs and her role as a mentor who has brought a second generation into the business, ensuring the long-term strength of her franchise.
Woman of the Year – East — Cindy Johnston (SuperGlass Crossville, Sevierville & Birmingham): Recognized for her quiet, unwavering leadership and remarkable ability to stay fully present and solution-focused regardless of the obstacles in the background, Cindy leads through steady, dependable action every single day.
Franchise of the Year – East — Dan Scott (SuperGlass Atlanta & Gwinnett County) & Michael Scott (SuperGlass Melbourne): After returning to the industry in March 2025, Dan executed a disciplined turnaround that resulted in the franchise quadrupling its monthly revenue in the very first month. The partnership now invoices over $34,000 more per month than when they restarted and successfully covers 85% of their market.
David Casey SuperGlass Man of the Year — Melvin Dockery (SuperGlass Nashville): A cornerstone of the organization since 2013, Melvin stepped into the role of Regional Team Leader for the Southeast in 2025, embracing greater responsibility with a servant’s heart. Known for lifting others up during difficult times, he exemplifies the “SuperGlass Way” — delivering excellence while consistently putting the success of the network alongside his own.
Looking Ahead
If the 2026 convention proved anything, it’s that the SuperGlass network isn’t just a franchise system — it’s a community that genuinely invests in one another’s success. As one long-time owner advised those who couldn’t make it this year: start setting aside a repair or two each month now as your convention fund. “Start today setting your sights on the next event — you won’t be sorry.”
The world of glass is looking clearer than ever. Mark your calendars: SuperGlass 2027 is already on the horizon.